Bumrungrad International Hospital

Bumrungrad International
Main Medical Building of Bumrungrad International hospital
Geography
Location Bangkok, Thailand
Organisation
Care system Private
Hospital type General and Specialized
Affiliated university None
Services
Standards US-sourced Joint Commission International Accredited,[1] First Accredited in 2002,[1] Re-accredited in 2005,[1] Certification Program - Stroke Program and Acute Myocardial Infarction with ST Segment Elevation in 2006[1]
Beds 554 Inpatient Beds, 500 Medical/Surgical/OB/Pediatrics beds[2]
History
Founded September 17, 1980 (1980-09-17)[2]
Links
Website www.bumrungrad.com
Lists Hospitals in Thailand

Bumrungrad International Hospital (Thai: โรงพยาบาลบำรุงราษฎร์, [roːŋpʰájaːbaːn bamruŋrâːt], bahm-roong-RAHT; SET: BH) is a multiple-specialty medical center located in Bangkok, Thailand. More frequently referred to as Bumrungrad Hospital or simply Bumrungrad, its name, "Bumrungrad" means "care for the people".

Contents

History

Bumrungrad International Hospital was established as a 200-bed facility in September 1980 with an investment of 90 million Thai baht.[3] Bumrungrad is Southeast Asia’s largest private medical center.[4] As a regional referral center for specialty medicine, it is one of the world’s popular medical tourism destinations.[5][6] The majority shareholders in the hospital are Bangkok Bank PCL (Thailand’s largest bank) and the Sophonpanich family, one of Thailand’s leading business families.[3][7]

Management

Bumrungrad International is managed by a team of experienced hospital administrators from the United States, Australia, Singapore, Thailand, and the United Kingdom.[8] The hospital’s medical chairman is board certified in the UK, and its group medical director is board certified in the US. Other top medical officers were trained in the US or UK, or held positions at one of Thailand’s top teaching hospitals. A large proportion of the medical staff has international experience, and many possess board certification from the UK, Australia, Germany, Japan, or the US (210 are board-certified in the US).[9][10]

Accreditations, Awards & Recognition

Bumrungrad has international healthcare accreditation from the American private company Joint Commission International. However, up to 2008 the hospital had not as yet expanded its accreditation portfolio to take in other accreditation schemes representative of parts of the world outside of the US, such as Australia and Europe and the United Kingdom. Instead, Bumrungrad has continuously improved its service quality and accomplished the Thailand Quality Class Recognition Award in 2008. This Thailand Award is equivalent to the Malcolm Baldrige National Quality Award (MBNQA) in US.

[18][19]

Site & Medical Services

The hospital is located in the heart of Bangkok, Thailand. Bumrungrad is a "one-stop" center for medical services[10][12][22] – especially for surgery procedures,[22] and features 554 beds, 33 specialty centers, and more than 1,000 doctors representing virtually all specialties and sub-specialties of medicine. Dental, general and specialty medicine, advanced diagnostics and therapeutics, surgical services, intensive care, and rehabilitation are available in these modern and efficient medical facilities.[2][6]

Foreigners using Bumrungrad facilities are warned that they loose all their rights at international law, as the hospital rigidly insists any complaints are only submitted in Thailand under Thai laws. ( ref: www.bumrungrad.com/en/hospital-faq q.4. )

The United States Peace Corps uses Bumrungrad as one of their main hospitals to send Peace Corps Volunteers for medical procedures. It is also used as the hospital for Peace Corps Volunteers medical evacuations in the Europe, Mediterranean, and Asia (EMA) region.

Medical Centers

The hospital treats over 1.2 million patients annually[23][24] for medical services ranging from comprehensive check ups to cardiac surgery. The Australian newspapers[12][25] report that the hospital builds the reputation for high-quality, international-standard medical services, immediate access to those services and specialists, and affordable prices. The hospital has a lobby said to be reminiscent of a five-star hotel[6][26] providing concierge-style services and an electronic medical-records system that reduce paper and waiting.[25]

Facilities

554 Inpatient Beds Interventional Radiology
500 Medical/Surgical/OB/Pediatrics beds 19 Operating Theaters
26 Adult Intensive Care beds MRI, PET/CT, CT and Lithotripsy
14 Cardiac Care (CCU) beds Nuclear Medicine
9 Pediatric Intensive Care beds PACS Radiology
5 Level III Neonatal Intensive Care beds 64-slice CT Scanner
57 Deluxe rooms, 21 VIP Suites and 2 Royal suites 2 Cardiac Operating Theaters
24-hour Emergency care including emergency cardiac catheterization 2 Cardiac Catheterization LaboratoriesOperating theaters
Ambulance & Mobile Critical Care Fleet Neonatal Critical Care Transport
150 clinic examination suites Radiation Therapy (Linear Accelerator)
Outpatient Surgery Center Vitallife Wellness Center
Microsoft Amalga Hospital Information System Surgical Navigation System

Medical Tourism

Bumrungrad International Hospital is regularly featured in the world press as a leading medical tourism destination.[27] According to www.firstmedicaltourism.com,[28] the hospital, in 2008, served 430,000 international patients from over 190 countries seeking high quality, International standard services, and lower cost healthcare.[26]

Bumrungrad has 21 representative offices in different countries.[26][29] The hospital has a complete support service infrastructure to manage inbound patients, including partnerships with leading inbound and outbound travel and tour operators.[12][25][30]

Referral Offices

Health Information Management

The hospital manages patient information utilizing an integrated hospital information system that uses electronic medical records and digital radiology systems. A case study by Intel Corporation revealed that Bumrungrad commissioned the development of a custom total hospital information system to service both the front office and back office in 1999.[23]

The system is a key to achieving rapid scheduling of services and efficient use of resources as reported in articles that by adapting the hospital information system, the hospital eliminates paper and waiting time.[25][31] The system also helps the potential outbreak of viruses and other disease by eliminating the constant handling of records by human hands.[32] The addition of “robotic” technology maximizes both safety and efficiency. Utilizing a Swisslog system,[33] medications selected and delivered in a way that drastically reduces the potential for medication errors.

Global Care Solutions (GCS) became one of the hospital's IT partners which has improved and maintained this integrated total hospital information system, called Hospital 2000. In January 2008, GCS was acquired by Microsoft's Health Solutions Group.[34][35][36] The system was renamed Amalga HIS in 2008.

International Operations

A subsidiary, Bumrungrad International Ltd. (BIL), was established in 2005 to focus on the acquisition, development and management of hospitals and healthcare delivery operations throughout Asia and the Middle East. The company partnered with such key international investors[37] as Bangkok Bank, Singapore-based Temasek Holdings, Hong Kong listed Asia Financial Holdings Ltd., and Istithmar World.

Initially, BIL had operational responsibility for Asian Hospital and Medical Center, a 250-bed Tertiary care facility located in south Metro Manila, Philippines. By early 2006, the company had entered into a joint venture to build and operate Bumrungrad Hospital Dubai (BHD).,[38] however this project has been canceled . BIL went on to sign an agreement in 2007 with Healthcare Authority – Abu Dhabi to manage the Al Mafraq Hospital in Abu Dhabi City.[39] In 2008, BIL ventured outside of the core Bumrungrad business of hospital operations when it completed the acquisition of Singapore-based Asia Renal Care Ltd., a kidney dialysis provider with numerous clinics throughout Asia, including Taiwan, Japan, Korea, Malaysia and the Philippines.

See also

References

  1. ^ a b c d e f g "Joint Commission International (JCI) Accredited Organizations - Thailand section". The Joint Commission International. 2008-01-20. http://www.jointcommissioninternational.org/23218/iortiz/. 
  2. ^ a b c "Facts and Figures". Bumrungrad International. http://www.bumrungrad.com/overseas-medical-care/About-Us/Factsheet.aspx. Retrieved 2008-01-20. 
  3. ^ a b c "BUMRUNGRAD’S Global Services Marketing Strategy – Cast Study". Center for Management Research. http://www.icmrindia.org/casestudies/catalogue/Marketing/BUMRUNGRAD.htm. Retrieved 2008-01-21. 
  4. ^ a b "Sun, sand and surgery". The South Asian Post. 2005-05-05. Archived from the original on 2008-03-11. http://web.archive.org/web/20080311212750/http://www.southasianpost.com/portal2/ff8080810ec3b59f010ec3d10a1700db.do.html. Retrieved 2008-01-20. 
  5. ^ "Medical Outsourcing: Thailand is Well Positioned". The American Chamber of Commerce in Thailand – Thai-American Business. September – October 2006. pp. 16–17. http://www.amchamthailand.com/asp/view_doc.asp?DocCID=1344. Retrieved 2008-01-20. 
  6. ^ a b c "Medical Meccas: Beyond the Beaches". Newsweek International – Newsweek Health for Life. 2006-10-30. http://www.newsweek.com/id/45102. Retrieved 2008-01-12. 
  7. ^ "Southeast Asia's 40 Richest". Forbes.com. 2004-08-25. http://www.forbes.com/2005/09/07/southeast-asia-richest-cz_05sealand_34.html. Retrieved 2011-01-10. 
  8. ^ "Bumrungrad International Hospital Management". Bumrungrad.com. http://www.bumrungrad.com/overseas-medical-care/About-Us/management.aspx. Retrieved 2011-01-10. 
  9. ^ "Medical tourism takes off in Thailand" SPECIAL REPORT Check In, Check Up, 1 Jul 2006. Accessed 17 Jan 2008.
  10. ^ a b "Medical tourism in Asia". Medical Tourism. 2006-05-26. http://www.smarttravelasia.com/MedicalTourism.htm. Retrieved 2008-01-17. 
  11. ^ a b "BUMRUNGRAD’S Global Services Marketing Strategy – Cast Study". Center for Management Research. http://www.icmrindia.org/casestudies/catalogue/Marketing/MKTG091.htm. Retrieved 2008-01-21. 
  12. ^ a b c d Peacock, Libby (2007-05-04). "Medical tourism warts-and-all". Travel News. http://www.news.com.au/travel/story/0,26058,21699859-30717,00.html. Retrieved 2008-01-16. 
  13. ^ http://www.jointcommissioninternational.com/23218/iortiz/
  14. ^ "Video broadcast - Bumrungrad International Hospital". Bumrungrad.com. http://www.bumrungrad.com/overseas-medical-care/About-Us/vdo.aspx. Retrieved 2011-01-10. 
  15. ^ "Bumrungrad featured on US news" News and Update:A Clycle of Asia, 24 Apr. 2006. Accessed 18 Jan 2008.
  16. ^ "Bumrungrad gets its ‘60 Minutes’of fame" Headline: The Nation, 27 Apr. 2005. Accessed 18 Jan 2008.
  17. ^ [1]
  18. ^ "Bumrungrad Listed Best Quality Company". Bumrungrad.com. http://www.bumrungrad.com/en/about-us/what-people-say-about-us/bumrungrad-listed-best-quality-company. 
  19. ^ Barta, Patrick (2008-05-23). "True Corp. Wins Innovation Honors - WSJ.com". Online.wsj.com. http://online.wsj.com/article/SB121148684649415119.html. Retrieved 2011-01-10. 
  20. ^ a b c d e "Bumrungrad International Hospital News". Bumrungrad.com. 2009-11-20. http://www.bumrungrad.com/hospital-news.aspx. Retrieved 2011-01-10. 
  21. ^ "Joint Commission International (JCI) Accreditation". Bumrungrad.com. http://www.bumrungrad.com/en/about-us/bumrungrad-hospital-accreditation-jci-others. 
  22. ^ a b "Medical tourism taking off (literally)". Healthcare Finance News. 2007-01-16. Archived from the original on 2008-03-10. http://web.archive.org/web/20080310185556/http://www.healthcarefinancenews.com/printStory.cms?id=6843. Retrieved 2008-01-20. 
  23. ^ a b "Powering the Medical Future in Thailand: Case Study". www.intel.com. http://www.intel.com/business/casestudies/bumrungrad_casestudy.pdf. Retrieved 2008-01-20. 
  24. ^ "Health Medical Tourism – Special Interest". Tourism Authority of Thailand. 2006-05-26. http://www.tatnews.org/special_interest/health_medical_tourism/3423.asp. Retrieved 2008-01-20. 
  25. ^ a b c d "Cut-price deals". The Australian. 2006-05-07. http://www.theaustralian.news.com.au/story/0,25197,21667272-5002031,00.html. Retrieved 2008-01-22. 
  26. ^ a b c "Economic Review Mid-year 2007: Outof Intensive Care". Bangkok Post. http://www.bangkokpost.com/economicmidyear2007/Sansern_Curtis.html. Retrieved 2008-02-02. 
  27. ^ "Outsourcing Your Heart" Time Magazine, 21 May. 2006. Accessed 12 Jan 2008.
  28. ^ "Bumrungrad International Hospital Bangkok" Thailand Medical Tourism, 21 May. 2009. Accessed 12 Oct 2010.
  29. ^ "Bumrungrad International Hospital - Referral Offices". Bumrungrad.com. http://www.bumrungrad.com/overseas-medical-care/contact-us/Overseas-offices.aspx. Retrieved 2011-01-10. 
  30. ^ http://www.flightcentre.ca/bumrungrad/travel.jsp
  31. ^ "Thailand Hospital E-health System Saves Money, Lives". PC World Business Center. 2009-05-12. http://www.pcworld.com/businesscenter/article/164796/thailand_hospital_ehealth_system_saves_money_lives.html. Retrieved 2009-05-25. 
  32. ^ "Thai Hospital goes wireless to contain outbreaks". MIS Asia. 2009-03-22. http://www.mis-asia.com/cio_focus/case_studies/thai-hospital-goes-wireless-to-contain-outbreaks/. Retrieved 2009-05-25. 
  33. ^ "Robots Improve Safety, Efficiency at Thai Hospital". PC World Business Center. 2009-04-12. http://www.pcworld.com/businesscenter/article/164786/robots_improve_safety_efficiency_at_thai_hospital.html?loomia_ow=t0:s0:a41:g26:r36:c0.000481:b24461474/. Retrieved 2009-05-25. 
  34. ^ "Microsoft to Acquire Innovative Healthcare Technology and Assets From Global Care Solutions". Microsoft Corporation. 2008-01-22. http://www.microsoft.com/presspass/press/2007/oct07/10-28GlobalCareSolutionsPR.mspx. 
  35. ^ http://www.eweek.com/c/a/Enterprise-Apps/Microsoft-to-Acquire-Global-Care-Solutions/
  36. ^ "Microsoft Buys Thai Health Software Vendor". PCWorld. 2007-10-29. http://www.pcworld.com/article/id,139029/article.html. Retrieved 2011-01-10. 
  37. ^ "Bumrungrad International Limited". Bumrungradintltd.com. http://www.bumrungradintltd.com/aboutus-shareholders.html. Retrieved 2011-01-10. 
  38. ^ "Istithmar, Bumrungrad International sign JV for a new hospital in Dubai | Istithmar". AMEinfo.com. http://www.ameinfo.com/76903.html. Retrieved 2011-01-10. 
  39. ^ Sritama, Suchat (2008-09-22). "The Nation: Thailand's top English news website". Nationmultimedia.com. http://www.nationmultimedia.com/2008/09/22/business/business_30084054.php. Retrieved 2011-01-10. 

External links